Long title

To provide for the realisation and protection of consumer rights in the Province of the Eastern Cape; to provide for the establishment of the Office of the Consumer Protector and its functioning; to provide for the establishment of the Consumer Tribunal and its functioning; to repeal the Consumer Affairs (Unfair Business Practices) Act (Eastern Cape), 1998 (Act No. 5 of 1998), and to provide for matters connected therewith.

Table of contents

SECTION	TITLE
	PREAMBLE
	TABLE OF CONTENTS
	CHAPTER 1. INTRODUCTORY PROVISIONS
1.	Definitions
2.	Purposes of the Act
3.	Application of the Act
	CHAPTER 2. REALISATION AND ENFORCEMENT OF CONSUMER RIGHTS
4.	Realisation of consumer rights
5.	Enforcement of consumer rights
	CHAPTER 3. CONSUMER PROTECTION AUTHORITY
	Part A. Establishment of the Office of the Consumer Protector
6.	Establishment of the Office of the Consumer Protector
7.	Appointment of the Consumer Protector
	Part B. Functioning of the Office of the Consumer Protector
8.	Functions and powers of the Office of the Consumer Protector
9.	Lodging complaints with the Office of the Consumer Protector
10.	Role of the Office of the Consumer Protector in dealing with complaints
11.	Inspectors and Investigators
12.	Outcome of an Investigation
13.	Consent orders
14.	Compliance notices
15.	Objection to compliance notices
16.	Responsible Member may direct policy and other matters and require Investigation
	Part C. Powers In Support of Investigation
17.	Summons
18.	Authority to enter and search under warrant
19.	Powers to enter and search
20.	Conduct during entry and search
21.	Claims that information is confidential
	CHAPTER 4. CONSUMER TRIBUNAL
	Part A. Establishment and Composition of the Consumer Tribunal
22.	Establishment of the Consumer Tribunal
23.	Composition of the Consumer Tribunal
24.	Disqualification from appointment to the Consumer Tribunal
25.	Declaration of business interests
26.	Conflicts and disclosure of Interests
27.	Term of office of members of the Consumer Tribunal
28.	Resignation, removal from office and vacancies
29.	Remuneration and allowances of members of the Consumer Tribunal
	Part B. Functions and Proceedings of the Consumer Tribunal
30.	Powers of Consumer Tribunal
31.	Functioning of the Consumer Tribunal
32.	Referral to the Consumer Tribunal
33.	Proceedings before the Consumer Tribunal
34.	Summoning of witnesses and production of evidence before the Consumer Tribunal
35.	Right to participate in proceedings
36.	Rules of procedure
37.	Standard of proof
38.	Witnesses
39.	Appeals and reviews
	Part C. Orders of the Consumer Tribunal
40.	Interim Relief
41.	Orders of the Consumer Tribunal
42.	Administrative fines
43.	Costs
	CHAPTER 5. OFFENCES AND PENALTIES
44.	Breach of confidence
45.	Hindering the administration of the Act
46.	Offences relating to prohibited conduct
47.	Offences relating to the Office of Consumer Protector and the Consumer Tribunal
48.	Penalties
	CHAPTER 6. MISCELLANEOUS PROVISIONS
49.	Delegation of power
50.	Vicarious liability
51.	Limitations of bringing action
52.	Proof of facts
	CHAPTER 7. GENERAL PROVISIONS
53.	Regulations
54.	Repeal of laws
55.	Transitional arrangements
56.	Short title and commencement

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