This contains UNCERTIFIED COPY for information/reference. For authentic copy, please refer to certified copy only.  In case of any mistake, please bring it to our notice.


LegalB's Resources
QUICK LINKS: ROOT DATABASE | OVERVIEW | VERSION & TEXT ACCESS TIMELINE | SUBORDINATE TEXTS | COMMENTARY | POTENTIAL TRANSGRESSOR LISTS | TEST FOR TRANSGRESSIONS | EMAIL A REQUEST FOR UPDATES | HELP | CONTACT US | SEARCH SITE | LOG OUT |

South Africa
KWAZULU-NATAL PROVINCIAL LEGISLATION OVERVIEWS
LegalB Logo
 
KwaZulu-Consumer Protection Act, No. 4 of 2013

Long title


To provide for the realisation and protection of consumer rights in KwaZulu-Natal; to provide for the establishment of the KwaZulu-Natal Office of the Consumer Protector; to determine the objects, powers, duties and functions of the Office of the Consumer Protector; to provide for the investigation of consumer complaints; to provide for redress for consumers; to provide for consumer education and awareness of consumer rights and responsibilities; to provide for the establishment of Consumer Tribunals; to determine the objects, powers, duties and functions of Consumer Tribunals; and to provide for matters connected therewith.

Table of contents

SECTION TITLE
ARRANGEMENT OF SECTIONS
CHAPTER 1. DEFINITIONS
1. Definitions
CHAPTER 2. OBJECTS OF ACT, EXEMPTIONS AND FUNCTIONS OF RESPONSIBLE MEMBER OF EXECUTIVE COUNCIL
2. Objects of Act
3. Exemptions
4. Functions of responsible Member of Executive Council
CHAPTER 3. AGENCIES FOR CONSUMER PROTECTION IN KWAZULU-NATAL
5. Establishment of KwaZulu-Natal Office of Consumer Protector
6. Objects of Office of Consumer Protector
7. Powers, duties and functions of Office of Consumer Protector
8. Establishment of Consumer Tribunals
9. Objects of Consumer Tribunal
10. Powers, duties and functions of Consumer Tribunal
11. Composition of Consumer Tribunal
12. Disqualification from being appointed to Consumer Tribunal
13. Declaration of financial or other interests of members of Consumer Tribunal
14. Failure to declare financial or other interests by member of Consumer Tribunal
15. Term of office of member of Consumer Tribunal
16. Vacancies, removal from office and resignation of members of Consumer Tribunal
17. Temporary suspension of member of Consumer Tribunal
18. Constitution of Consumer Tribunal
19. Remuneration of members of Consumer Tribunal
20. Expert and other assistance to Consumer Tribunal
21. Proceedings of Consumer Tribunal
22. Summoning of witnesses and production of documents before Consumer Tribunal
CHAPTER 4. REALISATION AND PROTECTION OF CONSUMER RIGHTS
Part 1. General
23. Consumer Rights
24. Realisation of consumer rights
25. Protection of consumer rights
26. Enforcement of rights by consumer
Part 2. Lodging and investigation of consumer complaints
27. Lodging complaint with Office of Consumer Protector
28. Investigation procedure
29. Preliminary assessment of consumer complaint
30. Summoning and questioning of persons and production of books and documents
31. Appointment of investigators
32. Search and seizure
33. Negotiation of arrangement to resolve consumer complaint
34. Institution of proceedings after completion of investigation
Part 3. Adjudication and review of consumer complaints
35. Review panel
36. Effect of review judgment
CHAPTER 5. ARRANGEMENTS NEGOTIATED BY OFFICE OF CONSUMER PROTECTOR
37. Confirmation of arrangements negotiated by Office of Consumer Protector
CHAPTER 6. LAW ENFORCEMENT AND JUDICIAL PROCEEDINGS
Part 1. Confidentiality, limitation of liability, waiver of benefits and civil remedies
38. Confidentiality
39. Limitation of liability
40. Waiver of benefits
41. Remedies
Part 2. Offences and penalties
42. General offences
43. Offences regarding hearing of Consumer Tribunal
44. Penalties
CHAPTER 7. GENERAL PROVISIONS
45. Regulations
46. Transitional arrangement
47. Short title and commencemen
.
Legislation Text Access Point

Versions
[To check whether a version has commenced, and how it was commenced, please see the Timeline for the Act, and the Annotated Text for the version.]
Access Official Gazette PDF  Request Subscription Fee Subscriber Access
As unamended Act kz_2013_004_000_20140213 EXT.LINK REQ.INFO LINK
As amended by  ... N/A REQ.INFO LINK

* LegalB refers to a "version" of an Act or its sections in the format "YYYY_NNN_SSS_YYYYMMDD", which refers to "YEAR OF ACT_ACT NUMBER_SECTION OF ACT_DATE OF GAZETTE", and where "DATE OF GAZETTE" refers to the "YEAR_MONTH_DAY" on the face of the Gazette in which either the Act was originally published or in which the amending, lapsing or repealing instrument was published. Where any segment of the reference string contains only zeros, it means that information is not relevant, not made available, or unavailable.
* Unbolded grey text in square brackets is additional information provided by LegalB.
* "..." indicates further information not provided by LegalB for purpose of brevity
* An Asterisk indicates uncertainty regarding information, and a double asterisk indicates information must be read in the light of our relevant Commentary.


 
Copyright © Rita V. Felgate 2020